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Country: 220.127.116.11, Europe, IE
City: -6.2595 Leinster, Ireland
The second the salesperson took my credit card, they told me I had 30 days of service to help me install and get it up and running. LIES! I installed it myself and when the first task I tried to complete, emailing, did not sync correctly, I was told I had to spend more money for a service contract. They have refused to answer a single question for me without me giving them more money. Yes, of course I have gone through the tutorials. Correctly I might add. But even in the first week, they refused ... REFUSED to answer a single question and told me to go to the online community chat. Trust me, it is filled with other people who hate this company. If I could rate it a ZERO I would.
This crockpot is a joy. Never had one before and read the tech report that gave this high marks for its simplicity in cooking and cleaning. A friend who has a $200 crockpot wished hers had the locking top for ease of transport. This model has everything one needs to become a slowcooker: transportability; high/low settings; washable porcelain pot; recipe book.
I'm not happy. The description listed canisters not packets (canisters allow a few days more product). It also listed passion drink not thermoburn tablets. I feel swindled.